F.A.Q.
General
What is LOGYKO?
LOGYKO is an Italian fashion accessories brand. Our products are a bold solution for urban explorers who demand functionality without compromising on aesthetics. Discover more on our "About Us" page.
How can I contact LOGYKO Customer Support?
You can email us at hello@logyko.com, or fill out the online form to be contacted. All details are available on our “Contact Us” page
How can I contact your Sales Office?
If you need to reach the Sales Office, please submit a request in the “Contact Us” page: we will forward it to the appropriate department.
Where can I find your terms of sale?
The complete text can be found on the “Terms of Sale” page.
Account and Orders
I forgot my password, what should I do?
No worries: click on the "Forgot Password" link, and we’ll send you a new one right away. You can change your password at any time by accessing the "Account" area.
How much does delivery cost?
Delivery is free in all EU countries. You can find more details on the "Shipping" page.
Can I use a promotional code?
Absolutely! You can enter the code at checkout, and if the code is valid, the amount will be deducted from your total order.
My payment was declined, what can I do?
The best thing to do is report the issue to us through the “Contact Us” page, and we will be happy to check if the order went through.
How can I know if you received my order?
Once your payment is processed, you will immediately see a confirmation screen and receive an email confirming the receipt of your order. If you do not receive either, “Contact Us”, and we will be glad to assist you.
What should I do if I ordered the wrong color?
If you purchased the item online in the wrong color, we recommend returning it through our return process and placing a new order.
What should I do if my order arrives damaged?
If your order arrives damaged, you must notify us via the “Contact Us” page so we can inform the courier. You will then have 30 days to return the item for free.
What happens if I receive the wrong item?
If this is your case, we sincerely apologize for the error. We recommend following the return procedure for items and placing a new order on the website or directly in the store. Check our "Return Policy" for details on how to return items, and if you need further information, go to the “Contact Us” page.
Products
Are Helium backpacks waterproof?
The outer part of your Helium backpack is not waterproof but water-resistant. We aim to make our products as moisture-resistant as possible while keeping them soft and flexible, thanks to specialized materials and treatments. Helium can withstand light rain and water spilled on the fabric, but it may get soaked in a heavy downpour.
Are Hydrogen backpacks waterproof?
The outer part of your Hydrogen backpack is not waterproof but water-resistant, while the inner lining is waterproof. We aim to make our products as water-resistant as possible while maintaining softness and flexibility through specific materials and treatments.
If an item is no longer available, will it be restocked?
We always strive to avoid stockouts. If an item becomes unavailable, we work to restock it as quickly as possible. If your desired product is currently out of stock, we recommend checking back on the website shortly.
Are LOGYKO backpacks washable?
Our backpacks, both from the Helium and Hydrogen lines, are machine washable. For more cleaning tips, you can refer to the "Product Care" page.