Refund policy
RETURNS AND REFUNDS
It is recommended to keep all original packaging materials, boxes, and documentation in case the items need to be returned. Items returned without their packaging materials cannot be accepted.
Upon receiving the purchased goods, it is necessary to verify that the shipment is correct. In case of discrepancies with the order placed, the nature of the potential discrepancy (e.g., opened packaging, damaged items, etc.) must be noted by hand, if possible, on the delivery slip along with your signature.
If the product does not match the order and the customer is not satisfied, the product may be returned, and a refund can be requested in accordance with the following terms and conditions.
1 - Returns
The customer has the right to return a product ordered through the website within 10 (ten) calendar days from the receipt of the order.
To initiate the return process, the following return form, correctly completed, must be sent to the email hello@logyko.com.
We recommend printing the form and including it in the return package, duly completed.
The items to be returned must be unused, intact, and in their original packaging. Returns will not be accepted, and items cannot be refunded or replaced if the returned products are used or not in their original packaging. Any products emitting odors such as smoke, perfume, lotion, or laundry detergent will not qualify for refunds.
In case of non-compliance, Intimidea S.r.l. reserves the right, at its sole discretion, to withhold a portion corresponding to the value of the damage caused to the product or its packaging. Intimidea S.r.l. will have the exclusive authority to determine whether the returned products are in their original condition.
Intimidea S.r.l. cannot be held responsible for loss, address errors, or delayed delivery of the returned items.
2 - Refunds
If a refund is requested, reasonable commercial efforts will be made to ensure that any authorized refund is issued within 10 (ten) working days from receipt of the returned items.
In such a case, a full refund of the original purchase price of the items will be issued, excluding return shipping costs. Intimidea S.r.l. reserves the right to receive and inspect the returned merchandise. If the customer requests a refund under false conditions, the company reserves the right to withhold the refund.
The refund will be processed through the same method chosen on our website at the time of purchase, except for orders shipped outside Italy, which will be refunded via bank transfer.
REQUEST FOR EXCHANGE FOR AN ITEM OF EQUAL VALUE / REQUEST FOR RETURN OF ITEM
1 - Completing the Request
To initiate the return process, you must send the return form, duly completed, to the following email address: hello@logyko.com, within the specified period of 10 calendar days from the receipt of the order.
2 - How to Ship the Items
The products you wish to return must be sent using the original packaging, and the original documentation along with a copy of the return form, previously completed, must be included inside the package.
Packages may be returned by using a carrier/courier/shipping agent assigned by us. In no case will packages be accepted if sent with cash on delivery (COD) or postage due.
Returns will not be accepted, and items cannot be refunded if the returned products are used or if they are not in their original packaging. Products emitting odors such as smoke, perfume, lotion, or laundry detergent will not be eligible for refunds. Intimidea S.r.l. reserves the right, at its sole discretion, to verify the integrity of the goods and, if necessary, retain a portion corresponding to the value of the damage caused to the product or packaging.
3 - Refund Procedure
Once the goods are received and their integrity verified, Intimidea S.r.l. will process the refund within 10 (ten) working days from receipt of the goods. The refund will be made using the same method selected on the website logyko.com at the time of purchase, except for orders shipped outside of Italy, which will be refunded via bank transfer.
WARRANTY
LOGYKO provides an official warranty for 24 months from the purchase date.
The warranty covers the following defects:
- The product does not match the descriptions on the website;
- The product lacks essential characteristics;
- The product does not meet usual standards of use and quality.
The Seller will not be responsible for any damages arising from misuse, wear, or tampering. The warranty does not apply in cases of external factors unrelated to normal use of the product, and is excluded for defects already known to the Customer at the time of purchase.
Procedure
Before returning a non-compliant item to invoke the warranty, the Customer must agree via email (hello@logyko.com) with the Seller on the return and delivery methods of the product.
Once the product is received, the Seller will inspect it, possibly involving the Manufacturer’s facilities, and if the non-compliance is confirmed, the Seller will send a replacement product or refund the purchase amount, as agreed with the Customer.
If the product does not exhibit a conformity defect, the Seller will inform the Customer about the costs of repair or replacement. The transportation costs for products that do not present conformity defects will be charged to the Customer. In the case of a conformity defect claim, the Seller will promptly contact the Customer to inform them and, if applicable, offer a replacement product of equivalent or superior value and quality.